Use cases / Innovation and migration
How AI Agents Streamlined Student Consultancy for Study Abroad & IELTS Services
Introduction
Education consultancies often face an overwhelming number of student queries daily—from IELTS preparation tips to university application timelines. Students expect fast, personalized responses, yet human counselors can only handle so much.
To solve this, Orbit AI introduced an intelligent chat agent that acts as a 24/7 education consultant. It provides instant answers, personalized suggestions, and guides students step-by-step through the process of studying abroad—reducing workload for staff while improving user experience.
The Challenges
Consultancy centers typically receive hundreds of queries every week such as:
- Which university and course is best?
- How to start the application process?
- What documents are required for IELTS and visa?
This led to slow response times, missed leads, and frustrated students. The team wanted a smarter way to manage inquiries and capture leads even after office hours.
The Solution
Orbit AI developed a custom AI assistant tailored for education consultancies. The chatbot understands natural language queries and provides accurate, real-time guidance across multiple channels (website, WhatsApp, and Facebook Messenger).
The assistant helps users with:
- IELTS schedules and test preparation links.
- University and course recommendations by country.
- Visa and financial documentation FAQs.
- Application tracking and document requirements.
It also integrates with CRM systems, automatically logging new leads and follow-ups for human counselors.
Results & Impact
Orbit AI transformed how the consultancy interacted with students:
- 65% reduction in average response time.
- 40% increase in customer satisfaction (measured via post-chat feedback)
- 30% cost savings in support operations
- Continuous availability with 24/7 instant responses
Customers appreciated the quicker resolutions, while the support team was finally free to focus on complex cases and personalized engagement.
Key Benefits for Companies
- Efficient Lead Management: AI captures and responds to student inquiries promptly, ensuring no potential lead is missed.
- Reduced Staff Workload: Routine and repetitive queries are handled automatically, freeing counselors for complex, high-value guidance.
- Personalized Student Support: Provides tailored recommendations on universities, courses, and study plans based on student profiles and goals.
- Faster Response Times: Ensures students receive instant answers, improving engagement and satisfaction.
Conclusion
AI agents like Orbit AI are redefining how education consultancies operate. From handling IELTS and visa inquiries to guiding students through their study abroad journey, AI ensures every question is answered—instantly, accurately, and personally.
By combining automation with empathy, Orbit AI helps educational institutions and consultancies scale efficiently while keeping human touch where it matters most.
