Use cases / corporate support
AI-Powered HR Support: Transforming Candidate Experience
Introduction
Human Resources teams often receive a high volume of repetitive queries from job applicants and employees—ranging from open positions to onboarding steps and company policies. Human staff can struggle to respond promptly, especially outside office hours.
Orbit AI can be implemented as a 24/7 intelligent HR assistant, designed to provide immediate answers to candidate and employee questions, guide applicants through the recruitment process, and support employees with HR policies—reducing staff workload while improving engagement.
The Challenges
Companies often receive numerous repetitive inquiries such as:
- Are there any job openings right now?li>
- What’s the status of my job application?li>
- Can you tell me more about your product or support services?
This results in delayed responses, overworked staff, and dissatisfied applicants or customers. The team needed an efficient way to handle routine questions, improve response speed, and enhance overall user experience.
The Solution
Orbit AI acts as a 24/7 corporate chatbot, integrated across website, mobile, and messaging platforms.
The assistant helps users with:
- Instant guidance on job openings, eligibility, and application steps, including status updates.
- Step-by-step support for onboarding, document submission, and training schedules.
- Answers to policy-related queries, benefits information, and internal procedure FAQs.
- Seamless escalation of complex issues to HR staff for personalized attention.
By automating these tasks, HR teams can focus on strategy and employee engagement rather than repetitive inquiries.
Results & Impact
Orbit AI transformed how the consultancy interacted with students:
- Automated 65–70% of routine HR queries, reducing staff workload.
- Response time cut from hours to seconds, improving candidate satisfaction.
- Increased engagement with faster recruitment guidance and onboarding support.
- 24/7 availability, supporting candidates and employees globally.
Insights on query trends helped HR optimize communication and recruitment strategy.
Key Benefits for Companies
- Round-the-Clock Candidate and Employee Support – Queries answered anytime, anywhere.
- Operational Efficiency – Frees HR staff from repetitive tasks.
- Enhanced Candidate Experience – Quick, accurate guidance improves employer brand.
- Policy Transparency – Employees access policy and benefit information instantly.
- Data-Driven Insights – Identify trends to improve recruitment and employee engagement strategies.
Conclusion
By integrating AI into HR operations, Orbit AI streamlines recruitment, onboarding, and employee support. From answering candidate questions to guiding employees through HR policies, the assistant improves responsiveness, reduces workload, and enhances overall engagement—creating a smarter, more efficient HR function.
