Replies come hours later
Customers message after work and at midnight. By morning they've bought from someone who answered.
Instagram
Instagram DM automation that sounds like your brand
Orbit replies to DMs, story replies and mentions in seconds, answers price and stock questions, and sends hot leads to your team, 24/7.
SK
sita.k
Instagram · replied in 3s
price kati ho? M size cha?
Hi Sita! The linen kurta is Rs 2,450 and M is in stock. Delivery inside Kathmandu is free. Shall I reserve one for you?
yes please, Baneshwor
Done! Reserved 1 x M. Our team will confirm on WhatsApp in a few minutes.
Lead captured · sent to your team
Orbit is handling this chat…
- Always replying
- 24/7
- To first reply
- Seconds
- In one flow
- DMs + comments
Your DMs are full of buyers. Slow replies send them elsewhere.
The same five questions all day
Price? Delivery? Size? Your team copy-pastes answers instead of selling.
Story replies get lost
Replies to stories and mentions slip through the cracks and never get followed up.
Everything your Instagram inbox needs
AI answers from your catalog
Orbit knows your products, prices, sizes and delivery areas, and answers like your best salesperson.
Story replies & mentions
Reply automatically when someone reacts to a story or mentions you.
Understands photos
Customers send a screenshot of a product. Orbit recognises what they're asking about.
Comment-to-DM
Someone comments "price" on a post or reel and instantly gets the details in their DMs.
Lead capture
Collect name, phone and address in the chat and send it straight to your team.
Human handoff
Complex or high-value chats are flagged for your team with the full conversation.
Live in days, not months
- 01
Share your business info
Send us your product list, prices, policies and the questions you get most.
- 02
We train and connect
We train Orbit on your business and connect your Instagram professional account.
- 03
Go live and grow
Orbit starts replying. You watch every chat in the inbox and step in whenever you want.
Instagram DM Automation: FAQs
Still have questions? Talk to our team
Is Instagram DM automation allowed?
Yes. Orbit uses Instagram's official Messaging API through Meta, so your account stays safe and within policy.
Do I need an Instagram business account?
You need an Instagram professional (business or creator) account linked to a Facebook page. We help you set it up.
Can it reply to comments too?
Yes. Orbit can send a DM to people who comment a keyword, and can publicly reply to comments with AI.
Works great with
Facebook Messenger ChatbotAI replies for your Facebook page inbox and ad conversations.Learn more WhatsApp Business ChatbotAI on the official WhatsApp Business API, with handoff to your team.Learn more TikTok DM & Comment AutomationTurn TikTok views into conversations with automated DMs and comment replies.Learn more
Stop losing customers to slow replies
See Orbit answer real questions from your own page in a 30-minute demo. We do the setup for you.
- Done-for-you setup
- Live in days
- Replies in any language