The Orbit blog

Auto-Reply Message Templates for Businesses That Don't Sound Robotic

Lead Capture in Chat: Collecting Names, Numbers and Orders Without Annoying People

How to Handle Customer Complaints in DMs Without Making Things Worse

Chatbots for Hotels and Travel Agencies: Answering Travellers in Every Time Zone

Chatbots for Colleges and Education Consultancies: Never Miss an Admission Enquiry

Restaurants and Cafes: Handling Reservations, Menus and Delivery Questions in Your DMs

How to Measure Chatbot ROI: The Metrics That Actually Matter

AI Chatbots vs Rule-Based Chatbots: What's the Difference?

Human Handoff: When Your Chatbot Should Pass the Chat to a Person