Terms and Conditions

1. Service Description

Orbit Chat AI is a multi-channel customer communication platform operated by Vrit Technologies Pvt. Ltd. We help businesses manage conversations from multiple sources (website chat, Instagram, Facebook Messenger, WhatsApp, TikTok, and other channels) in one centralized platform, powered by AI technology.

2. Eligibility

To use Orbit Chat AI, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal authority to enter into binding contracts
• Use the service for lawful business purposes only
• Not be located in a country subject to a U.S. or international embargo or designated as a "terrorist supporting" country

3. Account Registration and Security

3.1 Account Creation

When you create an account, you must provide:

• Accurate and complete information
• A valid email address and phone number
• Your company name (for business accounts)
• Billing information for paid plans

3.2 Account Types

We offer different account types:

• Free Trial: Limited features for 14 days (no credit card required)
• Basic: Standard features for small businesses
• Professional: Advanced features and higher limits
• Enterprise: Custom solutions with dedicated support

3.3 Your Responsibilities

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• You are responsible for all activities under your account
• Do not share your account with others or create multiple accounts

4. Acceptable Use

4.1 You May Use Orbit Chat AI To:

• Manage customer conversations across multiple platforms
• Automate responses using AI technology
• Organize and track customer interactions
• Generate reports and analytics
• Integrate with third-party messaging platforms

4.2 You May Not:

• Send spam, unsolicited messages, or phishing attempts
• Violate any laws or regulations (including GDPR, CCPA, etc.)
• Harass, abuse, or harm others
• Upload viruses, malware, or harmful code
• Attempt to hack, reverse engineer, or disrupt the platform
• Scrape data or use automated tools without permission
• Resell or redistribute the service without authorization
• Impersonate others or provide false information

4.3 Content Restrictions

You may not use Orbit Chat AI to transmit content that is illegal, defamatory, pornographic, hateful, or infringes intellectual property rights.

5. AI Features and Limitations

5.1 AI Training and Usage

• You can train the AI with custom FAQs, product details, and documents specific to your business
• Your training data is used exclusively for your account and not shared with other users
• The AI analyzes conversations in real-time to suggest automated responses

5.2 AI Limitations and Disclaimers

• Not 100% Accurate: AI-generated responses are suggestions and may contain errors
• Review Required: You should always review AI responses before sending them to customers
• No Liability: We are not responsible for damages caused by inaccurate or inappropriate AI responses
• Continuous Learning: The AI improves over time but may make mistakes

5.3 Your AI Training Responsibilities

• Provide accurate and up-to-date training information
• Do not train the AI with illegal, harmful, or misleading content
• Regularly update your AI training data to maintain quality

6. Third-Party Platform Integrations

6.1 Connected Channels

Orbit Chat AI integrates with platforms like Instagram, Facebook Messenger, WhatsApp, TikTok, and others. When you connect these platforms:

• You must comply with each platform's terms of service and policies
• We access only the data necessary to provide our service (messages, contact info, etc.)
• Each platform has its own privacy policy—please review them
• We may add new integrations over time and will notify you of updates

6.2 Third-Party Responsibilities

• We are not responsible for third-party platform changes, downtime, or policy violations
• If a platform suspends your account, it may affect Orbit Chat AI functionality
• You are responsible for maintaining valid credentials and permissions for connected platforms

7. Subscription and Payment

7.1 Fees and Billing

• Subscription fees are billed monthly or annually in advance based on your chosen plan
• Prices are listed on our website and may vary by plan and region
• Payments are processed through secure third-party providers (Fonepay, eSewa, Stripe, etc.)
• All fees are non-refundable unless required by law or stated otherwise

7.2 Automatic Renewal

• Subscriptions renew automatically at the end of each billing period
• You will be charged using your saved payment method unless you cancel before renewal
• You can cancel anytime from your account settings

7.3 Price Changes

• We may change our pricing with at least 30 days' notice
• Existing customers will be notified via email before price increases take effect
• If you don't agree to the new pricing, you can cancel your subscription

7.4 Late Payment and Suspension

• If payment fails, we will attempt to charge your account again
• Your account may be suspended after 7 days of non-payment
• We reserve the right to delete data after 30 days of account suspension

7.5 Taxes

You are responsible for any applicable sales tax, VAT, or other taxes. Fees listed may not include taxes.

8. Data and Content Ownership

8.1 Your Data

• You Own Your Data: All messages, customer information, and training data you provide remain your property
• License to Use: You grant us a limited license to process your data solely to provide the service
• Data Export: You can export your data at any time from your account
• Data Deletion: If you delete your account, we will delete your data within 90 days (except as required by law)

8.2 Our Intellectual Property

• Orbit Chat AI, our logo, software, and platform design are owned by Vrit Technologies Pvt. Ltd.
• You may not copy, modify, distribute, or reverse engineer our platform
• We reserve all rights not expressly granted to you

8.3 Feedback

If you provide suggestions or feedback about Orbit Chat AI, we may use it without any obligation to compensate you.

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy (available at /privacy-policy) explains how we collect, use, and protect your data. By using Orbit Chat AI, you also agree to our Privacy Policy.

Key Points:

• We comply with GDPR, CCPA, and other data protection laws
• We do not sell your personal data
• You have the right to access, correct, or delete your data

10. Service Availability and Modifications

10.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without notice

10.2 Service Modifications

• We may update, modify, or discontinue features at any time
• Significant changes will be communicated via email or platform notifications
• We may add new features or integrations to improve the service

10.3 No Warranty

Orbit Chat AI is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the service will meet all your requirements or be error-free.

11. Limitation of Liability

11.1 Disclaimer

To the fullest extent permitted by law, Vrit Technologies Pvt. Ltd. and Orbit Chat AI are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits, data, or business opportunities
• Damages resulting from AI errors or inaccurate responses
• Third-party platform issues (e.g., Instagram, WhatsApp downtime)
• Unauthorized access to your account due to your negligence

11.2 Specific Limitations

• Maximum Liability: Our total liability to you is limited to the amount you paid us in the 12 months before the claim
• AI Responses: We are not responsible for how you use AI-generated suggestions or their outcomes
• Data Loss: Always back up important data—we are not liable for data loss except as required by law

11.3 Exceptions

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Vrit Technologies Pvt. Ltd., Orbit Chat AI, and our employees from any claims, damages, or expenses (including legal fees) arising from:

• Your use or misuse of the service
• Violation of these Terms and Conditions
• Violation of third-party rights (e.g., sending spam or infringing content)
• Your customer data or AI training content

13. Termination

13.1 Termination by You

• You can cancel your subscription anytime from your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months or unused features

13.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms and Conditions
• Use the service for illegal activities
• Fail to pay subscription fees
• Pose a security risk to our platform or other users

13.3 Effect of Termination

• Upon termination, your access to Orbit Chat AI will end
• You will have 30 days to export your data before deletion
• Outstanding fees remain due and payable

14. Dispute Resolution

14.1 Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes will be resolved in accordance with Nepalese law.

14.2 Informal Resolution

Before filing a legal claim, please contact us at https://vrittechnologies.com/contacts to resolve the issue informally. We commit to working in good faith to find a solution.

14.3 Jurisdiction

Any legal disputes will be resolved in the courts of Nepal.

14.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits (where permitted by law).

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Vrit Technologies Pvt. Ltd.

15.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

15.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

15.4 Assignment

You may not transfer your account or rights under these terms without our written consent. We may assign our rights to a successor or affiliate.

15.5 Force Majeure

We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, pandemics, government actions).

15.6 Language

These Terms and Conditions are provided in English. In case of translation discrepancies, the English version prevails.

15.7 Updates to Terms

We may update these Terms and Conditions from time to time to reflect changes in our service or legal requirements. We will notify you of significant changes via email or platform notifications at least 30 days before they take effect. Continued use of the service after changes constitutes acceptance of the new terms.

16. Contact Information

If you have questions about these Terms and Conditions or need support: