Privacy Policy

1. What We Do

Orbit Chat AI is a multi-channel customer communication platform that helps businesses manage conversations from multiple sources (website chat, Instagram, Facebook Messenger, WhatsApp, TikTok, and other channels) in one place, powered by AI.

2. Information We Collect

When you use Orbit Chat AI, we collect:

• Account details: Your name, email, phone number, company name, and billing information
• Conversations: Messages and interactions between you and your customers through all connected channels
• Customer information: Contact details and conversation history of people who message your business
• AI training data: Custom information you provide to train the AI (FAQs, product details, documents)
• Usage information: How you use the platform, IP address, browser type, and device information

3. How We Use Your Information

We use your information to:

• Provide and improve the Orbit Chat AI service
• Process your messages and enable AI-powered responses
• Manage your account and process payments
• Send you important updates about the service
• Improve our AI models and platform features
• Provide customer support

4. AI and Your Data

How AI uses your data:

• Your custom training data (FAQs, documents) is used only for your business - not shared with other customers
• Conversations are analyzed in real-time to generate AI responses

Important: AI responses are suggestions only. You should review them before sending to customers. We're not responsible for errors in AI-generated content.

5. Sharing Your Information

We do not sell your data. We may share information with:

• Service providers: Cloud hosting (AWS, Google Cloud), payment processors (Fonepay, eSewa), analytics tools, and email services—all under strict confidentiality agreements
• Third-party platforms: When you connect Instagram, WhatsApp, etc., we access data according to their APIs and your permissions
• Legal requirements: If required by law or to protect our rights

6. Data Storage and Security

Your data is stored on secure cloud servers. We use:

• Encryption for data in transit and at rest
• Secure access controls and authentication
• Regular security updates and monitoring

Note: No system is 100% secure. Keep your password safe and notify us immediately if you suspect unauthorized access.

7. How Long We Keep Your Data

• Active accounts: Data is kept while your account is active
• After deletion: Account data is deleted within 30 days, conversation data within 90 days
• Billing records: Kept for 7 years for tax compliance
• Analytics: Usage data kept for up to 24 months, then aggregated or deleted

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing emails (click unsubscribe in any email)

To exercise these rights, contact us at https://vrittechnologies.com/contacts. We'll respond within 30 days.

9. Cookies

We use cookies to make the platform work properly and improve your experience. You can control cookies through your browser settings, but some features may not work if you disable them.

Types: Essential (required), functional (preferences), analytics (usage tracking), and marketing (with your consent).

10. Third-Party Integrations

Orbit Chat AI connects with Instagram, Facebook, WhatsApp, TikTok, and other platforms. Each platform has its own privacy policy - we encourage you to review them. We only access what's necessary to provide our service.

We may add new integrations over time and will update this policy accordingly.

11. Children's Privacy

Orbit Chat AI is not for children under 13. If we discover we've collected data from a child under 13, we'll delete it immediately. If you believe this has happened, please contact us.

12. Data Breaches

If a security breach affects your data, we'll notify you promptly (within 72 hours where required by law) and explain what happened, what data was affected, and what steps to take.

13. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we'll notify you by email or through the platform at least 30 days before they take effect. The "Last Updated" date at the top will always reflect the most recent version.

14. International Users

Orbit Chat AI operates from Nepal. If you use our service from outside Nepal, your data may be transferred to and processed in Nepal. By using our service, you consent to this transfer.

15. Contact Us

For questions about this Privacy Policy or how we handle your data: