Late-night DMs go cold
Most shoppers message in the evening. By morning, they've bought elsewhere.
E-commerce
Sell more from your DMs without hiring more staff
Orbit answers "price?", "available?" and "delivery kati din?" instantly on every channel, takes order details and passes confirmed orders to your team.
SK
sita.k
Instagram · replied in 3s
price kati ho? M size cha?
Hi Sita! The linen kurta is Rs 2,450 and M is in stock. Delivery inside Kathmandu is free. Shall I reserve one for you?
yes please, Baneshwor
Done! Reserved 1 x M. Our team will confirm on WhatsApp in a few minutes.
Lead captured · sent to your team
Orbit is handling this chat…
Sound familiar?
Same questions, all day
Price, size, colour, delivery charge, again and again.
Ad budget wasted
You pay for clicks, then lose the chat to a slow reply.
How Orbit helps e-commerce teams
Product-aware answers
Knows your catalog, prices, sizes and stock notes.
Delivery & COD questions
Explains delivery areas, charges and timelines in seconds.
Order capture
Collects name, phone, address and items, ready for dispatch.
Comment-to-DM for posts & ads
Turns "price?" comments into private sales chats.
Live in days
- 01
Tell us about your business
Share your services, prices and the questions customers ask most.
- 02
We set everything up
We train Orbit and connect your channels, then test it with you.
- 03
Orbit starts replying
Customers get instant answers; your team handles what matters.
E-commerce: FAQs
Still have questions? Talk to our team
Can Orbit take orders?
Yes. Orbit collects order details in the chat and sends them to your team, sheet or system to confirm.
Other industries
Banking & FinanceHandle account, card and loan enquiries 24/7 with accurate, compliant answers.Learn more EducationAnswer admission, fee and course questions and capture student enquiries.Learn more Travel & HospitalityAnswer package, availability and booking questions for hotels and travel agencies.Learn more
Stop losing customers to slow replies
See Orbit answer real questions from your own page in a 30-minute demo. We do the setup for you.
- Done-for-you setup
- Live in days
- Replies in any language